Waypoint Support
Last updated: August 22, 2026. Reach out if you need help with sign-in, subscriptions, collaboration, syncing, account deletion, or app reliability.
Contact
If you cannot sign in or open the app, email Waypoint directly. We aim to respond within 2 business days.
Email Waypoint supportIn the app, you can also use Settings → Send Feedback.
What to include in your request
- A short description of the issue
- Device model and iOS version
- App version from Settings
- Steps to reproduce
- Screenshot or screen recording when possible
Common support topics
- Sign in and account access
- Subscription and billing
- Trip sharing and collaboration
- Data sync and missing content
- App crashes or performance issues
- Harassment, spam, impersonation, unsafe content, or another user-safety concern
- Account deletion and privacy requests
Response times and legal requests
We aim to respond within 2 business days.
For privacy or data requests, email hello@getwaypointapp.com with subject line Data Request.