Support
Waypoint Support
Last updated: March 13, 2026. Reach out if you need help with sign-in, subscriptions, collaboration, syncing, account deletion, or app reliability.
Contact
Support is available from inside the app at Settings -> Send Feedback.
Support availability target: within 2 business days.
What to include in your request
- A short description of the issue
- Device model and iOS version
- App version from Settings
- Steps to reproduce
- Screenshot or screen recording when possible
Common support topics
- Sign in and account access
- Subscription and billing
- Trip sharing and collaboration
- Data sync and missing content
- App crashes or performance issues
- Account deletion and privacy requests
Response times and legal requests
We aim to respond within 2 business days.
Privacy, billing, and account requests can be submitted through the same support path in Settings.